Complaints
Our complaints department
Not satisfied? Write to us:
- by email: contact@expreessfinance.fr
- via the contact form (subject “Complaint”)
- by post: Financement & Capitaux, Complaints department, 12 boulevard Pesaro CS 10002 92024 NANTERRE CEDEX, 75000 Paris, France
We acknowledge receipt within 10 working days and reply within 2 months at most.
The ombudsman
If you are not satisfied with our reply, or have no reply within 2 months, you may refer the matter free of charge to the consumer ombudsman:
Commission d’Evaluation et de Contrôle de la Médiation de la Consommation (CECMC) — https://expreessfinance.fr
Supervisory authority
349974931 — authorisation no. FR06349974931