Frequently asked questions
Everything you need to know before, during and after your loan application.
Do I have to pay anything before receiving the funds?
No. No arrangement, insurance, guarantee or “release” fee is ever requested before the loan is paid out. If someone asks you for a payment in our name, it is a scam: do not pay and report it to us.
How can I check that you are authorised to lend?
Our authorisation number appears at the bottom of every page, with a link to the supervisor’s official register where you can check it yourself.
Which documents do I need to provide?
A valid ID, proof of address under 3 months old, your last 3 payslips or latest tax notice, and bank details. They are only uploaded in your secure account, never by email or messaging apps.
How long does it take to get an answer?
As soon as your file is complete, we review it and reply by email. Timing mostly depends on how quickly the documents are provided.
How do I sign my contract?
You download your contract from your account, print, initial and sign it, then upload the scan and send the original by post. The funds are paid out after receipt and checks.
Can I change my mind after signing?
Yes. You have 14 calendar days from signing to withdraw, without giving any reason, from your account or using the detachable form in the contract.
Can I repay my loan early?
Yes, at any time, in full or in part. Request a settlement statement from your account: you will know the exact amount before any transaction.
What happens if I cannot make a payment?
Contact us as early as possible. The sooner we know, the easier it is to find a suitable solution.